Privacy Policy

Effective Date: 05/2025

1. Introduction

Rejuve & Recover, LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us. By accessing our website or using our services, you acknowledge and agree to the terms of this Privacy Policy.

2. Information We Collect

We collect various types of information from and about uses of our services to provide and improve our services:

A. Personal Information

Full name, date of birth, contact details (phone number, email, mailing address).
Payment details (credit/debit card or other billing information).
Appointment history, services purchased, and payment information.
Emails, messages, and customer service interactions.

B. Health Information (HIPAA Compliance)

We may collect limited medical information relevant to IV hydration services, such as:

Medical history, allergies, current medications, and conditions.
Any health-related data voluntarily provided for treatment.
Health-related information voluntarily provided for IV hydration services.

All health information is collected only with your explicit consent and handled in compliance with HIPAA and other applicable healthcare privacy laws.

C. Non-Personal Information

IP address, browser type, and device information.
Website usage data via cookies and tracking technologies.

3. How We Use Your Information

We use the information we collect for legitimate business and legal purposes, including:

Providing Services: To schedule and administer IV hydration treatments.
Verification of Identity & Service: Verify your identity and medical eligibility for treatment.
Transaction Processing: To process payments and manage bookings.
Customer Support: To respond to inquiries, requests, or complaints.
Marketing & Communications: To send service reminders, appointment confirmations, promotional offers, or updates (you may opt out anytime).
Legal & Compliance: To comply with applicable laws, regulations, subpoenas, and law enforcement requests.

4. Data Security & Breach Notification Policy

We implement strict security measures to safeguard your personal and health-related information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Protecting sensitive data during transmission.
Access Controls: Restricting access to authorized personnel only.
Data Storage Protection: Safeguarding personal and medical data from unauthorized access and storing information in a secure environment with industry-standard protections.
HIPAA-compliant handling of medical data

While we employ industry-standard security measures to safeguard your data, no security system is entirely infallible. By using our services, you acknowledge that we cannot guarantee absolute security of your data and agree to use our services at your own risk.

In the unlikely event of a data breach affecting your personal information, we will:

Investigate and contain the breach immediately.
Notify affected individuals within the legally required timeframe.
Take corrective actions to prevent future breaches.

If you suspect unauthorized access to your information, contact us immediately at info@rejuveandrecover.com

5. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may disclose your information in the following circumstances:

Medical Professionals: We may share your information with licensed medical professionals, including our medical director and authorized healthcare providers, to ensure safe and appropriate IV therapy. This may be necessary to review your medical history, oversee treatment protocols, or respond to emergencies. All shared information is protected under HIPAA regulations and used only for medical purposes.
With Service Providers: Third-party vendors assisting with payment processing, scheduling software, legal advisors, and website operations.
For Legal Compliance: If required by law, court order, subpoena, or government request.
Business Transfers: In case of a merger, sale, or acquisition of our business, your information may be transferred as part of that transaction.

We require all third-party providers to maintain the confidentiality and security of your data. All third parties must comply with strict confidentiality and security obligations.

6. HIPAA Compliance & Medical Disclaimer

We are committed to maintaining the privacy and security of your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable state and federal regulations.

How We Protect Your PHI:

We implement administrative, physical, and technical safeguards to protect your personal and medical information.
We only collect, store, and process PHI necessary to provide IV hydration services, facilitate appointments, and ensure quality care.
We do not disclose PHI to third parties except as required by law, for treatment purposes, or with your explicit written consent.
Any employees, contractors, or third-party service providers with access to PHI are required to comply with HIPAA regulations and confidentiality agreements.

Medical Disclaimer

Our IV hydration services are not intended to diagnose, treat, cure, or prevent any medical condition. The information provided on our website, marketing materials, social media, and communications is for informational purposes only and should not be construed as medical advice.

Important Disclaimers:

Not a Substitute for Medical Treatment: Our IV therapy services are intended for wellness support only. Always consult with a licensed healthcare provider before receiving IV therapy, especially if you have pre-existing medical conditions, are pregnant, or take prescription medications.
Individual Results May Vary: The effectiveness of IV hydration and vitamin therapy depends on individual factors, including hydration levels, metabolism, and medical history. We do not guarantee specific outcomes.
Voluntary Participation: By booking our services, you confirm that you are voluntarily choosing IV hydration therapy and assume all associated risks.

Medical Emergency Disclaimer

We do not diagnose, treat, or cure medical conditions. If you are experiencing a medical emergency, call 911 immediately. Our services are not a replacement for emergency care, urgent medical attention, or treatment of severe dehydration, electrolyte imbalances, or critical health conditions.

Acknowledgment & Consent

By scheduling an appointment or using our services, you:

Acknowledge that you have read and understood this HIPAA Compliance & Medical Disclaimer.
Consent to the collection and processing of necessary health information in accordance with HIPAA regulations.
Agree to release us from any claims related to the use or perceived effectiveness of IV therapy.

7. Your Choices & Rights

You have control over your personal information and how it is used. Your rights include:

Opt-Out of Marketing: You may unsubscribe from promotional emails at any time.
Restrict Data Processing: You may request that we limit the use of your personal information in certain circumstances.
Withdraw Consent: If we process your data based on consent, you may withdraw it at any time.

To exercise these rights, please contact us at info@rejuveandrecover.com

8. Accessing & Correcting Your Information

You have the right to:

Request access to your personal information.
Correct or update inaccurate data.
Request deletion of your information, subject to legal and business retention requirements.

You can make a request to access, update, correct, or withdraw your information by contacting us at info@rejuveandrecover.com

We will respond to all access and correction requests within a reasonable timeframe, in compliance with applicable laws.

9. Children's Privacy

We are committed to protecting the privacy of children. Our services are strictly for individuals 18 years and older. We do not provide IV hydration therapy to minors under any circumstances.

No Data Collection from Minors: We do not knowingly collect, store, or process personal information from individuals under 18. If we discover that a minor has submitted personal data, we will immediately delete it.
No Marketing to Minors: We do not target or direct our services, promotions, or advertisements toward individuals under 18.
Restricted Website Access: By using our website, booking services, or providing personal information, you confirm that you are 18 years or older.
Reporting & Removal: If you believe we have inadvertently collected information from a minor, please contact us at info@rejuveandrecover.com, and we will take immediate action to remove the data.

By engaging with our services, you confirm that you meet the age requirement. Any misrepresentation of age is a violation of our policy and may result in service denial.

10. Cookies & Tracking Technologies

We use cookies and other tracking technologies to enhance user experience, analyze website traffic, and improve our services. By using our website, you consent to the use of these technologies as outlined in this policy.

11. Contact Information

For questions or concerns regarding this privacy policy, please contact us at:

Rejuve & Recover, LLC

info@rejuveandrecover.com