Privacy Policy

2. Information We Collect

We collect various types of information from and about uses of our services to provide and improve our services:

A. Personal Information

• Full name, date of birth, contact details (phone number, email, mailing address).
• Payment details (credit/debit card or other billing information).
• Appointment history, services purchased, and payment information.
• Emails, messages, and customer service interactions.

B. Health Information (HIPAA Compliance)

We may collect limited medical information relevant to IV hydration services, such as:

• Medical history, allergies, current medications, and conditions.
• Any health-related data voluntarily provided for treatment.
• Health-related information voluntarily provided for IV hydration services.

All health information is collected only with your explicit consent and handled in compliance with HIPAA and other applicable healthcare privacy laws.

C. Non-Personal Information

• IP address, browser type, and device information.
• Website usage data via cookies and tracking technologies.

3. How We Use Your Information

We use the information we collect for legitimate business and legal purposes, including:

• Providing Services: To schedule and administer IV hydration treatments.
• Verification of Identity & Service: Verify your identity and medical eligibility for treatment.
• Transaction Processing: To process payments and manage bookings.
• Customer Support: To respond to inquiries, requests, or complaints.
• Marketing & Communications: To send service reminders, appointment confirmations, promotional offers, or updates (you may opt out anytime).
• Legal & Compliance: To comply with applicable laws, regulations, subpoenas, and law enforcement requests.

4. Data Security & Breach Notification Policy

We implement strict security measures to safeguard your personal and health-related information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Protecting sensitive data during transmission.
• Access Controls: Restricting access to authorized personnel only.
• Data Storage Protection: Safeguarding personal and medical data from unauthorized access and storing information in a secure environment with industry-standard protections.
• HIPAA-compliant handling of medical data

While we employ industry-standard security measures to safeguard your data, no security system is entirely infallible. By using our services, you acknowledge that we cannot guarantee absolute security of your data and agree to use our services at your own risk.

In the unlikely event of a data breach affecting your personal information, we will:

• Investigate and contain the breach immediately.
• Notify affected individuals within the legally required timeframe.
• Take corrective actions to prevent future breaches.

If you suspect unauthorized access to your information, contact us immediately at info@rejuveandrecover.com

5. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may disclose your information in the following circumstances:

• Medical Professionals: We may share your information with licensed medical professionals, including our medical director and authorized healthcare providers, to ensure safe and appropriate IV therapy. This may be necessary to review your medical history, oversee treatment protocols, or respond to emergencies. All shared information is protected under HIPAA regulations and used only for medical purposes.
• With Service Providers: Third-party vendors assisting with payment processing, scheduling software, legal advisors, and website operations.
• For Legal Compliance: If required by law, court order, subpoena, or government request.
• Business Transfers: In case of a merger, sale, or acquisition of our business, your information may be transferred as part of that transaction.

We require all third-party providers to maintain the confidentiality and security of your data. All third parties must comply with strict confidentiality and security obligations.

6. HIPAA Compliance & Medical Disclaimer

We are committed to maintaining the privacy and security of your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable state and federal regulations.

How We Protect Your PHI:

• We implement administrative, physical, and technical safeguards to protect your personal and medical information.
• We only collect, store, and process PHI necessary to provide IV hydration services, facilitate appointments, and ensure quality care.
• We do not disclose PHI to third parties except as required by law, for treatment purposes, or with your explicit written consent.
• Any employees, contractors, or third-party service providers with access to PHI are required to comply with HIPAA regulations and confidentiality agreements.

Medical Disclaimer

Our IV hydration services are not intended to diagnose, treat, cure, or prevent any medical condition. The information provided on our website, marketing materials, social media, and communications is for informational purposes only and should not be construed as medical advice.

Important Disclaimers:

• Not a Substitute for Medical Treatment: Our IV therapy services are intended for wellness support only. Always consult with a licensed healthcare provider before receiving IV therapy, especially if you have pre-existing medical conditions, are pregnant, or take prescription medications.
•  Individual Results May Vary: The effectiveness of IV hydration and vitamin therapy depends on individual factors, including hydration levels, metabolism, and medical history. We do not guarantee specific outcomes.
• Voluntary Participation: By booking our services, you confirm that you are voluntarily choosing IV hydration therapy and assume all associated risks.

Medical Emergency Disclaimer

We do not diagnose, treat, or cure medical conditions. If you are experiencing a medical emergency, call 911 immediately. Our services are not a replacement for emergency care, urgent medical attention, or treatment of severe dehydration, electrolyte imbalances, or critical health conditions.

Acknowledgment & Consent

By scheduling an appointment or using our services, you:

• Acknowledge that you have read and understood this HIPAA Compliance & Medical Disclaimer.
• Consent to the collection and processing of necessary health information in accordance with HIPAA regulations.
• Agree to release us from any claims related to the use or perceived effectiveness of IV therapy.

7. Your Choices & Rights

You have control over your personal information and how it is used. Your rights include:

• Opt-Out of Marketing: You may unsubscribe from promotional emails at any time.
• Restrict Data Processing: You may request that we limit the use of your personal information in certain circumstances.
• Withdraw Consent: If we process your data based on consent, you may withdraw it at any time.

To exercise these rights, please contact us at info@rejuveandrecover.com

8. Accessing & Correcting Your Information

You have the right to:

• Request access to your personal information.
• Correct or update inaccurate data.
• Request deletion of your information, subject to legal and business retention requirements.

You can make a request to access, update, correct, or withdraw your information by contacting us at info@rejuveandrecover.com

We will respond to all access and correction requests within a reasonable timeframe, in compliance with applicable laws.

9. Children’s Privacy

We are committed to protecting the privacy of children. Our services are strictly for individuals 18 years and older. We do not provide IV hydration therapy to minors under any circumstances.

• No Data Collection from Minors: We do not knowingly collect, store, or process personal information from individuals under 18. If we discover that a minor has submitted personal data, we will immediately delete it.
• No Marketing to Minors: We do not target or direct our services, promotions, or advertisements toward individuals under 18.
• Restricted Website Access: By using our website, booking services, or providing personal information, you confirm that you are 18 years or older.
• Reporting & Removal: If you believe we have inadvertently collected information from a minor, please contact us at [Your Contact Email], and we will take immediate action to remove the data.

By engaging with our services, you confirm that you meet the age requirement. Any misrepresentation of age is a violation of our policy and may result in service denial.

10. Cookies & Tracking Technologies

We use cookies and other tracking technologies to enhance user experience, analyze website traffic, and improve our services. By using our website, you consent to the use of these technologies as outlined in this policy.

1. What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help recognize your browser and store preferences for future visits. Cookies may be session-based (deleted after closing your browser) or persistent (remain until manually deleted or expire).

2. Types of Cookies We Use

We use the following types of cookies and tracking technologies:

• Essential Cookies: Required for website functionality, such as security, navigation, and booking services. These cannot be disabled.
• Performance & Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve functionality and user experience. We may use third-party services like Google Analytics for this purpose.
• Functional Cookies: Store user preferences, such as language settings and past interactions, to enhance browsing experience.
• Advertising & Marketing Cookies: Track user activity to provide relevant promotions or advertisements. These may be managed by third-party partners.

3. How We Use Tracking Technologies

In addition to cookies, we may use:

• Pixel Tags & Web Beacons: Small images embedded in emails or web pages that help track engagement.
• Session Replay Technologies: Monitor website interactions for usability improvements.
• IP Address Tracking: Logs general location data for fraud prevention and website analytics.

4. Your Choices & Managing Cookies

You have control over your cookie preferences. You can:

• Adjust browser settings to block or delete cookies.
• Opt out of third-party tracking via their privacy settings (e.g., Google Analytics Opt-Out).
• Manage preferences through our Cookie Consent Banner (where applicable).

Please note that disabling certain cookies may affect website functionality, including booking features.

5. Third-Party Tracking & Advertising

We may allow third-party service providers (e.g., Google, Facebook) to place cookies on our site for advertising and analytics. These third parties may collect data about your online activities across different websites. We do not control their tracking technologies and recommend reviewing their privacy policies for more details.

6. Updates & Contact Information

We may update this section periodically. For questions about our cookie policy, contact us at:
Email: info@rejuveandrecover.com

11. Data Retention

We retain personal information for as long as necessary to fulfill legal, operational, and business requirements. Our data retention policy ensures compliance with HIPAA, state and federal regulations, and industry best practices while protecting your privacy.

1. How Long We Retain Your Data

The length of time we retain personal information depends on:

• Legal & Regulatory Compliance: Certain records (e.g., medical data) must be retained for the period mandated by healthcare laws.
• Operational Needs: Information is stored as long as necessary for scheduling, customer service, and payment processing.
• Security & Fraud Prevention: Some data may be retained to detect and prevent fraudulent activities.
• Marketing & Communications: We may retain contact details for promotional messages unless you opt out.

2. Secure Storage & Deletion of Data

We take strict measures to protect stored data, including encryption, restricted access, and periodic audits. When personal information is no longer needed, we securely delete or anonymize it using:

• Automated deletion protocols for expired data.
• Secure shredding and disposal of physical records.
• Permanent data erasure from electronic systems.

3. Your Right to Data Deletion

You have the right to request the deletion of your personal information, subject to the following exceptions:

• Legal Obligations: We cannot delete records required by healthcare, tax, or financial laws.
• Dispute Resolution: If you have an open claim or unresolved transaction, data may be retained until the matter is resolved.
• Security & Fraud Prevention: Some data may be retained to prevent fraudulent activities.

4. Changes to This Policy

We may update our Data Retention Policy to reflect legal or operational changes. If significant changes occur, we will notify users via our website or direct communication.

For inquiries regarding data retention or deletion requests, please contact us at:
Email: info@rejuveandrecover.com

12. Third-Party Links & Services

Our website may include links to third-party websites, apps, or services. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal data.

Data Sharing & Liability Disclaimer

Our website, services, and communications may contain links to third-party websites, applications, and service providers. These third parties operate independently from us, and we do not control, endorse, or assume responsibility for their privacy policies, security practices, or content.

Third-Party Websites & External Links

For your convenience, we may provide links to external websites, such as:

• Payment processors 
• Appointment scheduling platforms.
• Social media pages and marketing partners.
• Healthcare resources and educational content.

By clicking on these links, you acknowledge that you are leaving our website and subject to the privacy policies and terms of those third parties. We encourage you to review their policies before providing any personal information.

Third-Party Service Providers

We may engage trusted third-party vendors to support our business operations, including:

• Payment Processing: Secure transactions via PCI-compliant providers.
• Marketing & Analytics: Services like Google Analytics to track website performance.
• Customer Support Platforms: Online chat and support services.
• Email & SMS Communications: Platforms for appointment reminders and promotional messages.
• Cloud Storage & Security Services: Ensuring secure data handling.

These third parties only receive the minimum necessary data required to perform their services and are contractually obligated to protect your information.

Third-Party Tracking & Advertising

Some third parties may use cookies, pixels, or tracking technologies on our website for analytics, targeted advertising, or remarketing. These may collect:

• Device information & IP addresses
• Browsing behavior on our website
• Interaction with ads & social media links

You can manage tracking preferences through your browser settings or opt out of targeted ads via industry resources.

We do not sell, rent, or trade your personal information to third parties. However, we may share data when legally required or to facilitate essential business functions.

We are not responsible for:

• How third parties collect, store, or use your information.
• Any damages or security breaches resulting from third-party services.
• Third-party website policies that differ from ours.

How to Report Concerns

If you believe a third-party link or service associated with our website has misused your data, please contact us immediately at:
Email: info@rejuveandrecover.com

We periodically review third-party partners to maintain security and compliance, but your interaction with third-party services is at your own risk.

13. Legal Disclaimers & Limitation of Liability

1. No Medical Advice or Guarantee

Our IV hydration services are intended for general wellness and hydration support and are not a substitute for professional medical advice, diagnosis, or treatment. The information provided on our website, social media, marketing materials, and communications is for informational purposes only.

We do not diagnose, treat, cure, or prevent any disease. Always consult a licensed healthcare provider before receiving IV therapy, especially if you have underlying health conditions, are pregnant, or take prescription medications. By using our services, you acknowledge that you are voluntarily receiving IV hydration therapy at your own risk.

2. Assumption of Risk & Voluntary Participation

By booking and receiving our services, you acknowledge and understand that:

•  IV therapy involves potential risks, including but not limited to allergic reactions, bruising, pain at the injection site, swelling, or other adverse effects.
• You have voluntarily chosen to receive treatment after evaluating the potential benefits and risks associated with IV hydration therapy.
• You release our business, its owners, employees, contractors, and affiliates from any liability, claims, or damages resulting from the use of our services, except in cases of gross negligence or willful misconduct.

3. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL LIABILITY FOR:

• Indirect, incidental, special, consequential, or punitive damages arising from the use of our services or website.
• Errors, inaccuracies, or omissions in any content on our website, marketing materials, or social media.
• Delays, interruptions, or security breaches caused by third-party vendors, internet service providers, or other external factors beyond our control.
• Allergic reactions, side effects, or complications arising from IV therapy, unless caused by gross negligence on our part.

4. No Warranty Disclaimer

Our services and website are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to:

• Fitness for a particular purpose.
• Merchantability or non-infringement.
• Availability, accuracy, or reliability of information.

We do not guarantee specific results from IV therapy, as individual responses may vary.

5. Force Majeure

We shall not be held liable for any failure or delay in performance due to events beyond our control, including but not limited to:

• Natural disasters (e.g., hurricanes, earthquakes, floods).
• Government regulations or orders.
• Pandemics, public health emergencies, or supply chain disruptions.
• Power outages, cyberattacks, or third-party service failures.

6. Indemnification

By using our services, you agree to indemnify, defend, and hold harmless our business, owners, employees, agents, and affiliates from any claims, damages, losses, or expenses (including attorney’s fees) arising out of:

• Your use of our services or website.
• Violation of any applicable laws, rules, or regulations.
• Misrepresentation of your medical history or health condition when receiving IV therapy.

7. Changes to This Disclaimer

We reserve the right to modify or update this Legal Disclaimers & Limitation of Liability section at any time. Your continued use of our services constitutes acceptance of any changes.

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting to our website. Continued use of our services after updates constitutes acceptance of the revised policy.

15. Contact Us

For any questions or concerns about this Privacy Policy, please contact us:

Email: info@rejuveandrecover.com